# app/services/ticket_service.py
from sqlalchemy.orm import Session
from app.core.biz_exception import NotFoundError, PermissionDeniedError, BizLogicError
from app.models.ticket import VasTicket
from app.schemas.ticket import VasTicketCreate
from datetime import datetime

class TicketService:
    def create(db: Session, data: VasTicketCreate):
        rec = VasTicket(**data.dict(), status='pending', created_at=datetime.utcnow())
        db.add(rec)
        db.commit()
        db.refresh(rec)
        return rec

    def set_refund_approve(db: Session, id:int, admin_comment:str):
        rec = db.query(VasTicket).filter_by(id=id).first()
        if not rec:
            raise NotFoundError("Ticket not exist")
        rec.status = 'resolved'
        rec.admin_comment = admin_comment
        db.commit()
        db.refresh(rec)
        return rec

    def set_refund_need_info(db: Session, id:int, admin_comment:str):
        rec = db.query(VasTicket).filter_by(id=id).first()
        if not rec:
            raise NotFoundError("Ticket not exist")
        rec.status = 'info_required'
        rec.admin_comment = admin_comment
        db.commit()
        db.refresh(rec)
        return rec

    def submit_refund_extra(db: Session, ticket_id:int, extra:dict):
        rec = db.query(VasTicket).filter_by(id=ticket_id).first()
        if not rec:
            raise NotFoundError("Ticket not exist")
        rec.extra_fields = extra
        db.commit()
        db.refresh(rec)
        return rec

    def reject_refund(db: Session, id:int, admin_comment:str):
        rec = db.query(VasTicket).filter_by(id=id).first()
        if not rec:
            raise NotFoundError("Ticket not exist")
        rec.status = 'rejected'
        rec.admin_comment = admin_comment
        db.commit()
        db.refresh(rec)
        return rec